If your insurance coverage is anticipated to be less than the amount quoted, our partner will reach out to you to approve the pricing change before shipping your order. Do I have to purchase your In-Network recommended breast pump(s) or can I purchase an Out-of-Network pump and get reimbursed? Please provide your order number, order date, and a brief note on why you are requesting an exchange. Our partner will clearly indicate the earliest possible ship date for each item in your order and send tracking information as soon as an item is on its way to your door. Please note that this bra runs small; we recommend sizing up if youre between sizes. If you have already purchased a Willow pump and would like to seek reimbursement from your insurance company, contact them directly to determine what specific documentation you need in order to be reimbursed. The following rules apply to your use of the Services: The information you provide to us or that we collect from or about you is governed by our Privacy Policy. Suite 306 As a result of the Affordable Care Act (ACA) implementation in 2010, your health insurance plan must cover the cost of a breast pump. explore preferred pricing.

Your browser may allow you to manage your cookies and local storage. Shipments are not insured, and no signature is required, so please track your shipment with the tracking number emailed to you. by signing up, you agree to receive messages including offers and promotions from Willow. However, we cannot guarantee the security of such information. Theyre also easy to assemble, clean, and app connected. Regardless of how they are presented to you, we require that you agree to Additional Terms before using these features of the Services. Yes! Using this information, our partner* will contact your insurance company to obtain specific information regarding your coverage and any out of pocket costs that may be applicable. To obtain the address to return goods or a Returned Goods Authorization Number contact the Customer Care Team.

Your account is protected by a password for your privacy and security. Since breast pumps are single-user devices, use by more than one person, including purchasing second hand, will invalidate the warranty. Are specific reimbursement codes required? Please allow 2-3 weeks after our receipt of the unopened product to process your refund. We also suggest re-sizing whenever you experience an unexpected change in volume or comfort, as that may indicate an incorrect flange size. Its recommended to check your voicemail and email for an update from our partner. For example, we need certain information in order to provide the Services to you. If you do not agree to Additional Terms, you will not have access to the aspect of the Services to which they relate. Only products purchased from onewillow.com may be returned directly to us. Please note that you are eligible to seek insurance coverage for your pump at any point during your pregnancy and up to one year postpartum. We also will take reasonable steps to verify your identity before responding to a request. Professional or Employment Information (such as the name and address of the company you work for in connection with insurance requests); Geolocation Information (such as your precise or approximate location as determined though data like GPS or IP address); Device and Online Information (such as mobile device content, IP address, browsing history, and usage information); Inform you about the categories of personal information we collect or disclose about you; the categories of sources of such information; the business or commercial purpose for collecting your personal information; and the categories of third parties with whom we share/disclose personal information. Marketing Communications: If you receive marketing emails from us, you may unsubscribe at any time by following the instructions contained within the email. This policy applies to all items other than Willow pumps or pump accessories, such as bras. Some insurances offer direct reimbursement where members can submit their own claims and be paid back directly. you may unsubscribe at any time. When youre using the mobile host function of the App, its important to bear in mind that we endeavor to ensure that it is updated and correct at all times. The amended Privacy Policy supersedes all previous versions of agreements, notices or statements about the Privacy Policy. Its compatible with Spill-Proof Milk Bags and reusable Containers, while Willow Go offers Containers only. NOTE: The purchaser shall bear all expense for returning this product to Willow. Without limiting the foregoing, these Terms are also expressly made subject to any applicable export laws, orders, restrictions, or regulations.

If you order multiple items, there may be different shipment guidelines for each. Plus, you dont have to sacrifice performance. Except as described in the section entitled Changes to these Terms, these Terms may not be amended unless in writing and signed by you and us. The Effective Date of these Terms is set forth at the top of this page. "Do Not Track" Signals: Do-not-track (DNT) is a setting offered by some browswers. If you measure smaller than 21mm, we offer sizing inserts in three sizes (15mm, 17mm, and 19mm) that snap into our 24mm flanges and containers. Willow 3.0 offers complete, leak-free mobility when pumping with our Spill-Proof Milk Bags. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the App, and delete it from your devices. If a significant change is made, we will be sure to provide you with notice. Only products purchased from onewillow.com may be returned directly to us. You may obtain the appropriate Authorization number and shipping address by calling the phone number or sending an email to the email address provided below. Willow offers free ground shipping on orders $70 and above within the contiguous United States. 1975 W. El Camino Real,

Finding the right size is key to maximize comfort and output. Willow and the stylized logos are trademarks of Willow Innovations, Inc. 1975 W. El Camino Real, If you decide to return your purchase, here are the details of our return policy: Only products purchased from onewillow.com may be returned directly to us. You will cooperate with Willow at Willows reasonable request and expense to enforce Willows intellectual property and other rights concerning the Services or Content. We do not control and are not responsible for websites and services provided by third parties, even if linked to or accessed through the Services (collectively, Linked Services). This information does not replace seeking billing and coding advice from the insurance company and/or your own healthcare provider and is not intended as, and shall not be construed as, legal or medical advice. These Terms inure to the benefit of and will be binding upon our and your permitted successors and assigns. If you decide to return your purchase, here are the details of our return policy: If you need to exchange your product for a different size. Accessories may be covered under your health plan, but you will initially be charged full price. You agree that we may send you notice via email to the email address you have provided, and we are not responsible for your failure to receive notice if email is quarantined by your email security system (e.g., junk or spam folder) or if you fail to update your email address. If you are aware of a child providing his or her personal information without parental consent, please contact us at [emailprotected]. Once your refund request is approved, please ship the product in protective packaging (we recommend the original packaging) to the address provided to you by Customer Care. We reserve the right to make changes to the Services, including the App, or to charge for the Services, at any time and for any reason. Mountain View, CA The pump can not be submerged in water, washed or sanitized, placed in the refrigerator or freezer, used during takeoff or landing when traveling on an airplane, or used with any charger that is not provided with the pump. These Terms, which include our Privacy Policy, contain the entire understanding by and between Willow and you with respect to the matters contained herein. The flange can not be placed in microwave or microwave sterilizer bags. If you continue to use the Services after these changes are posted, you agree to the revised Privacy Policy. Most moms master alignment after a few sessions. You must not use any robot, spider, scraper, or other automated means to access the Services for any purpose without our express prior written permission, or bypass our robot exclusion headers or other measures we may use to prevent or restrict access to the Services, or modify the Services in any manner or form is strictly prohibited. A representative may need to contact you for additional information. Explore preferred pricing. Clearance items, displayed in red, are final sale and cannot be returned or exchanged. You and Willow shall make a good faith effort to resolve any pending breach of these Terms, or any other dispute arising under or in connection with these Terms, through mediation conducted within thirty (30) days following first assertion of the breach or dispute. We do not share your personal information with third parties for their own direct marketing purposes. When will Willow be In-Network with my insurance?

We understand you will be waiting anxiously for updates. If you are accessing Services from outside the United States, please be advised that U.S. law may not offer the same privacy protections as the law of your jurisdiction. You are responsible for all charges (including data and messaging charges) relating to use of the Services through your mobile device. Verifying your coverage often takes three to five business days. Please note that certain information may be exempt from such requests under California law. Explore preferred pricing. take our pump quiz, are you a teacher, first responder, healthcare worker, or in the military? In the event the product is found by Willow to not meet the above limited warranty in the Warranty Period, as purchasers sole and exclusive remedy Willow will repair or, at the option of Willow, replace this product without charge for such replacement or parts or labor. 94040, Are you a teacher, first responder, healthcare worker, or in the military? Suite 306 you may unsubscribe at any time. If you wish to make a claim under this limited warranty, you must return the product to Willow prepaid, together with your dated bill of sale or other dated proof of purchase and a brief statement of the problem, along with a Returned Goods Authorization number. Upon termination, you must permanently destroy all copies of any aspect of the Services and Content in your possession. Willow, the Willow logo, and all other names, logos, and icons identifying Willow and its programs, applications, products, and services are proprietary trademarks of Willow, and any use of such marks, including, without limitation, as domain names, without the express written permission of Willow is strictly prohibited. By accessing and using the Services, you consent to the transfer to and processing of your information to the United States. Where use of your information furthers our legitimate interests or the legitimate interests of others. If not, what provider information is necessary (note: Willow is not the provider). 2022 Willow Innovations, Inc. All rights reserved. Since technology and privacy laws are always changing, we may occasionally update this Privacy Policy. Categories of Personal Information We Collect. If you are a California resident, California law requires us to provide you with some additional information regarding how we collect, use, and share your personal information (as defined in the California Consumer Privacy Act (CCPA)). If you use more than one browser or device, the effect of any opt-out mechanism you use may be limited to the device on which you used the mechanism. Waivers are effective only if in writing and signed by us. Mountain View, CA 94040, Everyday Heroes Preferred Pricing - Save $50 on Willow 3.0. Our partner quotes according to their contract with your insurance. Willow and the stylized logos are trademarks of Willow Innovations, Inc. 1975 W. El Camino Real, Everyday Heroes Preferred Pricing - Save $50 on Willow 3.0. Certain features of the Services, such as additional apps, promotions, offers and research studies, may be subject to additional terms and conditions (Additional Terms) presented in conjunction with them. Willow 3.0 cannot be used with any charger that is not provided with the pump or purchased as an accessory from Willow. We partner with Affirm to offer an easy way to pay for your pump and accessories over time. You can return an unopened Willow Pump within 90 days of the purchase date. Any termination is subject to the survival rights of following provisions: Willows Proprietary Rights; Feedback; Indemnity; Disclaimers of Warranty; Limitation of Liability; Dispute Resolution; Waiver of Class Action Claims and Jury Trial; Limitation on Time to Bring an Action; Governing Law; and General Legal Terms. Nipple size can change throughout your breastfeeding journey, often getting smaller over time. There may be out-of-pocket expenses for you in obtaining your Willow Pump, but you may be able to use FSA or HSA dollars to cover these costs. Which questions should I ask my insurance company? For more information on how to manage those devices settings, please visit the Network Advertising Initiatives mobile choice page at. We may revoke this license at any time and for any reason without any further obligation to you. WHILE WILLOW ENDEAVORS TO PROVIDE RELIABLE INFORMATION, SERVICES, PROGRAMS, AND SOFTWARE, THE SERVICES AND CONTENT ARE PROVIDED ON AN AS-IS AND AS AVAILABLE BASIS. To take and direct the arbitrator to take all necessary steps to conduct any arbitration only via teleconference (i.e., telephone) and written correspondence (including e-mail) to the fullest extent practicable and possible. Mountain View, CA 94040, Everyday Heroes Preferred Pricing - Save $50 on Willow 3.0. not sure the right pump for you? For example, to provide the services youve requested from us, or to comply with our Terms of Service. Note that you may continue to receive transaction-related emails regarding products or Services you have requested. As a general matter, we retain your information for as long as you keep an account with us. explore preferred pricing. Willow does not warrant that the Services are appropriate or available for use in locations outside the United States and you understand that you will not be able to access the Services from states, territories, or nations where any aspect of the Services is illegal or is otherwise prohibited. Mountain View, CA Fill out the insurance form. We reserve all other rights. You may unsubscribe at any time. Suite 306 You have certain choices about how your information is used for this purpose. Milk Bags are not compatible with Willow Go.

Wearable items must be unworn and have tags attached. Willow Go doesnt offer as full of a range of motion, but offers the same completely in-bra design and lets you pump totally hands-free and untethered. As a new user, we suggest practicing your alignment in a mirror several times before your first session. With its gravity-defying continuous latch suction technology, you can pump in any position, from bending over to lying down.

Our ultimate goal is give women around the world their hands and their time backso its something we hope to offer in the future. Please note: modifying your mobile device or browser settings, or opting out of interest-based advertising using your web browser, may have different results depending on the type of device you are using, the type of web browser you are using, and the version of the device operating system you are running. We may share your information under the following circumstances: Cookies and Similar Technologies. You access Linked Services at your own risk and subject to the privacy policies, terms and conditions of use and other legal provisions applicable to the Linked Services. not sure the right pump for you? You may not re-sell any aspect of the Services, copy or modify the Services, any part of the Services, or our trademarks in any way. The Willow Go App is available for devices that run the following operating systems: Android OS 10 and higher (must support Bluetooth 5.1). Contact us to start the exchange process. You may also terminate these Terms and your grant of a license at any time by ceasing to use the Services.

Willow and the stylized logos are trademarks of Willow Innovations, Inc. 1975 W. El Camino Real, This Agreement shall be interpreted, construed and enforced in accordance with the laws of State of Delaware, United States of America, without reference to or inclusion of the principles of choice of law or conflicts of law of that jurisdiction except for those giving effect to this choice of law. If you decide to return your unopened pump or accessories, please review our return policies. Notwithstanding the foregoing mediation and arbitration provisions, we shall never be precluded or delayed from seeking or obtaining temporary, preliminary and permanent injunctive relief without the posting of any bond against infringement or other violation of our intellectual property rights in any court(s) of competent jurisdiction. Other wearable pumps imitate Willow 3.0s in-bra design, but leak if you move too much. Where can I find the reimbursement request form for my breast pump purchase? Standard shipping for Willow branded items typically takes 4-5 business days.

explore preferred pricing. We do not guarantee that the Services are compatible with any particular operating system, browser, mobile device or other software or equipment. If eight (8) hours of such mediation does not fully resolve the breach or dispute, or if the parties do not conduct such mediation, the breach or dispute shall be finally resolved in New Castle County, Delaware by binding arbitration before a single member arbitration panel under the administration and rules of the American Arbitration Association. Usage of third-party charging accessories is unsafe, may cause serious damage to your pump, and will invalidate the warranty. If you do not agree to these Terms, please do not download, use or access this App or our Services.

Do I need to hit a deductible first? Mountain View, CA Your pump order will ship according to the timing requirements set forth by your insurance provider. For example, keeping track of purchases for tax and auditing purposes. When alignment is off, performance suffers. If you want to to split your payment, you can pay with your credit card and submit your receipt for possible FSA/HSA reimbursement. Do I have coverage for accessories and resupplies? Willow Wearable breast pumps are single-user medical devices and returns must be new, unopened (no seals broken), unused, and in the original packaging. Your return request must be submitted within 30 days of the purchase date. Willow and our servers are located in the United States and subject to U.S. law. 2022 Willow Innovations, Inc. All rights reserved. We at Willow (we, us, our) have provided this Privacy Policy to help you better understand how we collect, use and store your information. These Terms and Additional Terms apply equally. by signing up, you agree to receive messages including offers and promotions from Willow. Your unauthorized use of the Services or Content may violate intellectual property or other proprietary rights laws as well as other laws and regulations. 1975 W. El Camino Real, You must not provide false or inaccurate registration credentials, impersonate any person or entity, and/or falsely claim an affiliation with any person or entity. We strongly recommend measuring yourself to determine your Willow size, as our sizing may be different than other pumps youve used. You must not remove, circumvent, disable, damage, or otherwise interfere with: (i) the security-related features of the Services; (ii) the features of the Services that prevent or restrict use or copying of any content accessible through the Services; or (iii) the features of the Services that enforce limitations on use of the Services. My insurance was not in the drop-down so I chose Other. DNT signals are not yet uniform, so Willow, like many other website operators, does not currently recognize or respond to DNT signals. In certain situations, we will delete your information after it is no longer needed to provide a feature or service.

What information does it need to include? The ultimate responsibility for correct billing and coding lies with the provider of services. Explore preferred pricing. If you access an App via a mobile device or tablet branded by Apple, Inc. (Apple) and running Apples iOS (an Apple Device), the following terms (Apple Device Additional Terms) are hereby made part of these Terms: Willow strives to the Services useful and efficient. Why is there a price difference between what your Insurance Verification Program quoted and what my insurance quoted?

You are responsible for all shipping charges. You can change your preferences on your mobile device and/or browser to deny us access to your geolocation. We recommend wearing a full-coverage nursing bra thats stretchy and has a flap. Once a return is initiated, you have 30 days to return your product. 2022 Willow Innovations, Inc. All rights reserved. Willow will only refund the purchase price of the product and any sales tax paid, and the refund will be made to the original form of payment. You expressly absolve and release Willow from any claim, proceeding or cause of action of harm, including, but not limited to, failure of electronic or mechanical equipment or communication lines, telephone or other connection problems, computer viruses, unauthorized access, theft, operator errors, severe weather, earthquakes, or natural disasters, strikes, or other labor problems, wars, or governmental restrictions. Your return request must be submitted within 30 days of the purchase date.

you may unsubscribe at any time. Alternatively, you can contact your insurance company directly to learn more about your options. take our pump quiz, are you a teacher, first responder, healthcare worker, or in the military? You also acknowledge and agree that any applicable state law implementation of the Uniform Computer Information Transactions Act (including any available remedies or laws) shall not apply to these Terms and is hereby disclaimed. Warranty coverage terminates if you sell or otherwise transfer this product to another person. This policy applies to items manufactured by Willow Willow Pumps and Pumping Accessories (Container, Flanges, Flextubes, Milk Bags, etc.). A printed version of these Terms and of any related notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. The Services may contain general information relating to our products and services. not sure the right pump for you? 2022 Willow Innovations, Inc. All rights reserved. Willow 3.0 is the only wearable pump that offers total mobility360 degrees of motion enabled by our patented, continuous latch and Spill-Proof Milk Bags. 1975 W. El Camino Real, If you continue to use the Services after these changes are posted, you agree to the revised policy. THIS SOFTWARE HAS NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION. Orders are shipped Monday through Friday from our distribution centers. Items must be returned in their original packaging and unused. Ourlegal basesfor processing your information as described in this Privacy Policy are as follows: For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Privacy Policy. You agree to defend, indemnify, and hold harmless each of Willow and its respective affiliates and all of their respective employees, agents, directors, officers, shareholders, attorneys, successors, and assigns (collectively, Willow) from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs, and expenses (including reasonable attorneys fees and litigation expenses) relating to or arising from any breach by you of these Terms. Containers are compatible with Generations 2 and 3, and we no longer offer Generation 1 Flanges. The Willow Pump and accessories are available for purchase through our website and authorized retail partners: buybuyBABY, Target, Amazon, Babylist, and FSAStore.com. All of our rights and obligations under these Terms are assignable. If you decide to return your Willow purchase, here are the details of our return policy: This policy applies to all items other than Willow pumps or pump accessories, such as bras. When am I eligible to receive a breast pump through insurance? The Willow 3.0 Android App is available for the following Android phones running Android OS 10.x or later. For products purchased from our retail partners, please follow their instructions. You must not transfer any of your rights or obligations under these Terms to anyone else without our prior written consent. We collect the following categories of personal information from and about you: B. No, not at this time. Willow 3.0 and Willow Go works best with a bra that provides a supportive, snug fit to hold it in place. When you interact with the Services, we (and third parties acting on our behalf) may automatically collect certain information about your browser, device, and use of the Services through cookies, pixel tags, web beacons, local storage, and other similar technologies. not sure the right pump for you? TO THE EXTENT PERMITTED BY LAW, Willow SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, REPLACEMENT COSTS RESULTING FROM THE BREACH OF ANY WRITTEN OR IMPLIED WARRANTY. Willow welcomes your feedback and suggestions about Willows products, Services or Content. The amount you will pay is the retail price minus the amount your insurance plan will reimburse, which may be less than 100% of the price of the pump. Please keep your original proof of purchase from onewillow.com or an authorized retailer as it is required to exercise your warranty. Yes! Delete certain personal information we hold about you.

Please consider this when choosing your shipping address. How we use and share these categories of personal information. by signing up, you agree to receive messages including offers and promotions from Willow. Push Notifications: If you opt in to receive push notifications, we will send you push notifications. Will my OB be noted as the provider since he/she provided the prescription? In addition, any Feedback received through the Services will be deemed to include a royalty-free, perpetual, irrevocable, transferable, non-exclusive worldwide right and license for Willow to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, and display (in whole or in part), or act on such Feedback without additional approval or consideration, in any form, media, or technology now known or later developed, and you hereby waive any claim to the contrary. A minimum purchase of $299.99 (before tax) is required, and your payments will be made directly to Affirm.

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