It wasn't as big of a deal for the HongKong to Taipei puddle jumper. ", "Crew and Boarding crew were not at all respectful, they were very rude. Service was top notch. ", "When checking-in online it tells you to print your boarding pass to bypass the front desk and to go to security when I got the security they told me I had to go back to the front desk I'm going back to the front desk they told me yes it's true so I don't know why they asked you not to go to the front desk. uneventful and ok service", "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. ", "No information as to why boarding was over 30 minutes late, even though last call was announced! ", "Food was good and service was satisfying. They said it didn't matter who's fault it was. They were all very helpful and came by repeatedly to ask if we need anything throughout the flight. Movie selection could be richer and better. ", "Everything was great this was the greatest flight I took. ", "There was free movies to watch along with a travel bag. ", "Extremely packed for a 14+ hour-long flight, my seat and it's surrounding smelled. ", "Crew was good. Delicious food. More substantial second meal. Some programs have been on there for years. Flight was fully packed and crew service was slow. Comfortable seats and better leg room space in the economy section. Koh Samui is served by Ko Samui Airport, also commonly referred to as Ko Samui, Koh Samui, or Samui. Staff was swift and courteous. Blanket was great too. I got scammed. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. The food was very good for airplane food. In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. ", "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. IF THEY WISH TO USE MORE MALES ON BOARD THEY SHOULD AT LEAST TRAIN THEM WELL. ", "Seat allocation is usually a bit of a lottery as you never know who you're going to sit next to. ", "The service was great. Nice new feeling 777 also. ", "Very limited English movie selections for such a long flight. Chair laid out comfortably into a bed. ", "Red eye flight delayed for 2 hours.
I will never fly with this airline again", "There wasn't much to note. Breakfast was great with variety of food on the tray. ", "I liked the options for entertainment and comfort. I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation. It may be worth looking at reevaluating this process to see how you can speed it up. ", "We requested wheelchair assistance for my grandmother (3 days before the flight), but at the departing airport, the person with the wheelchair left early and we had to walk her on to the plane. They were very friendly and helpful. The local flights seemed to be a bit better, and while not as cool as I personally like, they were acceptable. They could not even connect passengers to the managers because the managers are in Hong Kong. ", "Good in flight entertainment options. ", "Very nice check in, because the people weren't rude. UNFORTUNATELY I WAS IN A RUSH TO REACH TURKEY FOR A MEETING. Very rude. ", "The cuatomer service at checkin was rude and the gate staff in dubai was also very rude i will never fly with them again. The flight I booked did not exist. ", "I loved the Haagen daz ice cream. No one at the call center will help! ", "Awesome experience, nothing like any other. ", "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. It would also be understandable if the row right before me wasn't served 20 mins prior to us, and the row right after me wasn't served 15 mins before us. I Asked again and to turn it on. A clarification of this policy on EVA's website would have been VERY helpful, especially since their phone lines were completely overwhelmed. Comfortable travel conditions and crew was very responsive and proactive in comfort. Flight attendants were wonderful and very attentive. Good service overall. ", "Its nice to lay down, but its not completely comfortable. The flight was suspended more than a month ago & I did not get any notices or e-mails. ", "It was amazing in the airline so good, my next fly to my final destination was on the next day so Turkish airline provided free hotel for the night so I won't have to stay in the airport sleeping. ", "I managed to miss my flight in Hong Kong (my mistake) and Cathay managed to get me onto the next flight. The food was also surprisingly good. Entre has been improved, but the honeydew tasted old. ", "I liked that the tray table in Economy had a mobile phone holder", "The seats were the smallest and thinnest I think I have ever sat in. ", "The food is acceptable but not exceptional. The flight route Los Angeles to Ko Samui Airport was the most popular route on KAYAK over the last 3 days. ", "Air temperature was super hot and uncomfortable. I wanted more water. Youll find the Samui Accommodation Company providing private and shared airport transfers just outside the terminal building. ", "easy to check in. ", "The cabin crew was professional, friendly and courteous. However, shared rides and minivans offer a cheaper alternative to taxis. They did for few minutes at a time. No in-flight enternmaint, which would have made it bearable. With KAYAK you can also compare prices of plane tickets for last minute flights to Koh Samui from anywhere in United States. ", "The crew are not that friendly. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. PICKED UP BY A FEMALE STEWARDESS AS WE ARE LANDING. Great options and portion for lunch. They made the long flight seems short. They are extra tired than regular passengers. ", "Polite friendly and attentive Staff. ", "Two choices of meal, friendlier staff, better head cushion. ", "Only complaint was the 5 or 6 hour delay because of the weather. AS THY CLAIM TO BE!! Relaxing! ", "The Airport handling staff I happen to deal with in Chicago and Dubai were very courtios and helpful . Great media access for international flights. KAYAKs flight Price Forecast tool uses historical data to determine whether the price for a flight to Koh Samui is likely to change within 7 days, so travelers know whether to wait or book now. Youll find various transportation options from the airport to your destination at the ground transportation area, including taxis, private and shared rides, and minivans. Difficult to get a restful sleep this time. Staffs are really nice and polite. Flight was okay. Then getting an update maybe the 00:10 flight is cancelled? Long and uncomfortable flight! I can understand if it was just one meal, but it was disappointing that I wasn't able to eat rice during the whole 15 hours of trip. THEY ARE RUDE, UNCARING, SHODDY SERVICE PEOPLE..", "I really enjoyed the service and in flight entertainment. Otherwise the staff was very accommodating and friendly. Overall the flight was quite good and the food, service, and entertainment was excellent. Should have inform earlier. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice. I didnt want orange or apple juice.", "Kind people, quality service. ", "The food options were not good for vegetarians or vegans. The best airplane", "The crew was excellentvery flexible with meal service and appropriate presence during the long 14 hour flight. I had great customer service from the lady who check me in at the front desk and my perception of my experience change great. ", "We sat in the emergency row and had endless legroom. For the long haul flight from Boston to HongKong, they let all families with children (including us) board earlier, which not all airlines do, and which was much appreciated. Premium economy is not worth the extra money. Taxis are also available in the ground transportation area. ", "Food was good Crew members were good Washroom were clean Smooth flight Comfortable seat", "Friendly crew and pilot. I don't think this is a crew issue, I think this is a system/process issue. Crew was great.
", "services provided to impaired handicap persons ,need improvement thanks", "I shouldn't be forced to change my seat just because a hostess told me to then she was rude to me because I didn't then I finally changed my seat and she was ok- I don't think this is appropriate", "Families w/ babies overran the flight with incessant crying, talking, and moving around for the entire 14 hour trip!!! This was on all four segments across and back! Normal. I booked the partnered-agent called Chatdeal. Well respected brand for ice cream was served as dessert. The flight attendants did nothing to control these families who took over sections of the plane as if it were their own personal space.
They were also quick with providing water and ramen noodles when we needed them. Seating was great because I had 2 empty seats next to me and was able to sleep much more than ever on long flight to Asia. They cared about the needs of the passengers in the 15-hr long flight and responded quickly to requests raised by passengers. ", "Not a lot of choice in entertainment. ", "Wonderful staff, service, food, drinks, entertainment Dubai terminal is amazing & stopover was worth it", "10-across seating in a 3-4-3 layout on a 777 is unbearable for a 13.5 hr longhaul flight like Chicago to Dubai Passengers' arms ended up on top of one another in this totally full flight--hence "Armsie" class if you like to play armsie with strangers Fly only if you are very thin with narrow shoulders + hips", "I still enjoy my emirates flight and rate them rather highly. Luggage allowance. The customer service was horrible, and we were only allowed to bring a backpack for a carry on, forcing us to check our one carry on bag.
", "Lost mini suitcase (was found and delivered within 24hrs) Broken wheels on bigger suitcase", "Everyone was super super welcoming and accommodating. Easy to adjust in the whole flight! KAYAK is a travel search engine. ", "Airline crew was super nice and helpful, attentive, and the plane was very clean. If you are looking to explore the local cuisine before or after your flight at Ko Samui Airport, two on-site restaurants will offer you various local foods. I would like to ask for the same standard of parents traveling with children who are 6 or younger to board first so they can get settle and these patents are tiring from dealing with their children during the flight. Sometimes travel dates aren't set in stone. A nightmare ! ", "Service was average aND the temperature unbearable", "Courteous in-flight staff, delicious food.
", "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. Thanks to everyone for a great service. ", "The environment was good and clean The food was on time and fresh", "It seems to me that the flights to India are a little more cramped than the ones from the West to Dubai. Search Koh Samui flights on KAYAK. ", "CX first class is designed more for individual travelers so for couples who want to sit beside one another there will be an aisle in between them. ", "We didnt know how to access the entertainment. Lack of WiFi was also notable. Food was awful on some parts of the journey. The airport has two parking options, the arrival and departure parking zones. ", "Was informed flight delay after we've reached airport for check in. However, I take some responsibility for not making a special request pre-flight. ", "WiFi in flight is very useful for me long flight. ", "My favorite part of the meal was the pork congee", "The beef sukiyaki was bland as well as the chicken and rice. Thanks Cathay! Her attitude was inexcusable and offensive. ", "There's nothing I can think of EXCEPT , they did not give disembarkation cards to fill in the aircraft befitting landing which caused everyone lot of inconvenience after landing at Hyderabad airport . Very unprofessional", "Two security checks, one at the door of the plane where they take bottles of water that have been purchased after passengers have passed through immigration and security make boarding very slow. ", "Took forever to clear out trays after meal. ", "Well, let's see, I missed my flight with THY because of a connecting flight with American Airlines, and instead of helping me, they wanted to charge me $3,000 to catch the next flight out. Also the flight was cheaper than most, which credits all the previous feedback provided. ", "Supportive to my family needs traveling with 2 babies", "I was offered an upgrade to 1st class, but not to my wife, I m thankful but had to decline the upgrade. The food selections were terrible, and then there was no selection at all by the time I had a chance to order my food. I was forced to check my bag that I did not check on the way there. But have some common courtesy! ", "Better crew today vs.my jfk to hkg flight", "I traveled this time with my wife and 8 year old twin daughters. I was concerned that this might affect my travel plans since I needed to change planes in Taipei. What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. They provided free food such as sandwiches and drinks at the gate due to the 2 hour delay. Would choose Japan Airlines again! Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! ", "The food wasn't that great. I got sore throat so I asked some items, like water or candies. ", "Food was fresh and tasty. ", "Since I traveled with my daughter (4yo), I got to board early from LAX to TPE but my second flight from TPE to BKK, I had to wait till they called my zone seat. Service was prompt, attentive yet discreet. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. In flight entertainment options were very good for the adults, decent for the kids (they seemed to be struggling to find things to watch). Wish they could do something about it. We look forward to flying Cathay Pacific again! ", "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. Food was great! VERY TURKISH APPROACH I WOULD SAY. ", "Online Check-in didn't work properly, so we had to check in at the airport. It is embarrassing and comical to watch. Would trade legroom for more angle on the seats. I just couldn't understand how it was arranged. The same number is been calling for hours trying to get answers. I will do so for trip home. Very upsetting", "Upgraded to business class no problem. They were understaffed and it took us over an hour to get through check in. Also in the last 3 days, Los Angeles was the most budget-friendly place to find a flight to Ko Samui Airport with one-way tickets at $1,193 and $1,061 round-trip. Which is 1 1/2 earlier from departure time. Food was delicious,", "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. ", "On the way to Newark was terrible because of the food. Find cheap tickets to Koh Samui from anywhere in United States. ", "Comfortable, friendly staff, easy boarding", "The crew was very attentive and the seats were roomy. ", "Service, the interior and almost everything is poorly managed. ", "Midnight flight, so did not request anything. Hospitality is their trade. ", "The staff were awesome. ", "The staff was very kind and helpful. Options", "Hardware was excellent. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken. ", "Decent food. ", "Food was amazing and stewardess courtesy to passengers. ", "The food (Japanese) clearly was a league of its own. Ko Samui Airport offers accessibility for travelers with reduced mobility, with amenities such as wheelchair-accessible bathrooms, elevators, ramps, and wheelchair services provided throughout the airport. ", "This is not related to the flight itself, but EVA could do a better job of communicating useful information on its website. ", "I don't think anyone could say they didn't like something about the flight or service. The seat was comfortable in economy", "Food was average. ", "Everything was good I didn't have any complaints about the service or flight time", "Water and soft drink are important for every one shold serve every half an hour", "Cathay Pacific is an amazing airline with the best economy service and best in-flight entertainment I've ever encountered. PLEASE TELL THEM TO GO AND TRAVEL IN ALITALIA, SWISSAIR, UNITED, DELTA, VIRGIN (THE BEST) ,BUSINESS CLASS AND SEE HOW THEY PAMPER THEIR CUSTOMERS FROM CHECK IN, TO GREAT AND AMPLE GOOD FOOD AND CONTINUOUS SERVICE. This made our two long flights uncomfortable with nothing to change into once we landed in Dubai and still had another 8 flight to Johannesburg. ", "Tons of entertainment options and $1 wifi. Very helpful. Descent into Washington Reagan National freaked me out because the plane was flying eratically while being so close to the ground and recognizable landmarks. No sign of staff except when they are serving food.
", "Couldnt locate the call button for flight attendants and the lines to the bathroom were long. ", "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot", "Flight was delayed by 3 hours!! ", "PA announcements could have been louder. ", "I had to pay to get seat selection in advance of 48 hours which I have never had to do for a flight. But they should served drinks more often as possible rather than waiting for the customer to ask for it. Games and movies made the time go faster. Extra leg room made sitting easier", "If meal times were posted, it would be easier to plan. So my entire trip got cancelled. ", "Crew was professional and entertainment was nice", "Crew was the best part. It shouldn't be about money, people can die from sitting like that for so long. ", "Seat is a little bit too small, probably cuz im too tall. She will even dismiss you without answering your questions. ", "The food and the entertainment was great! Sweating, opened shirt, rolled up the sleeves, impossible to get comfortable or get any sleep!! Then the bag was lost, but it was returned in just over 24 hours. The seats were spacious and comfortable. ", "There really wasn't much to like, but I suppose the space in the seating was decent. Very nice!! We did not know if the flight was going to get cancelled and if we need to make other arrangements. The restaurants are at Samui Park Avenue, located a few strides from the terminal area. The airport code is USM. Noticed the air hostesses showed discrimination while serving meals and attending the passengers like me.
PASS THE BUCKET.. -NO CONCERN FOR BUSINESS CLASS SERVICE. Props to JAL. ", "Too much costly for a Tuesday flight. ", "We were delayed coming out of LA. Me and my wife love it. ", "Very helpful, attentive staff who made the flight as pleasurable as possible for us. Trip was pretty nice. They made announcement updates every 10 minutes meaning that people had to be constantly alert to see if anything changed in the next 10 minutes. ", "For 11 hours trip - Crew for the THY was excellent They made the trip better and efficient Kudos to THY crew", "Smooth flight and shorter than planned. ", "Wine quality was low. ", "The food and service was outstanding. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Koh Samui up to 3 days before/after your preferred dates. During the flight it was rather bumpy so drink/snack service wasn't as often. ", "Economy seats very uncomfortable especially for long distance flights - barely reclining. Overall positive and good first international flight. Snack options mid-flight were OK; they were generous with potato chips, caramel popcorn, chocolate and cookies, but the apples were mealy and there wasn't much in the way of healthy snack options. The food is very ordinary and some dishes were not available. On time, and quick to respond to requests. Staffs every helpful at my requested. No info was given why until we got on the plane.
I didn't eat barely anything for the whole 12 hr flight. The rice dishes were gone both times when the food got to me.
The process for requesting a special meal online was not clear and confusing. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Koh Samui. ", "Quality of movie options not very good. ", "Very nice journey. ", "Some crew members are not helpful with simple requests, not even an update about the request from multiple employees. Will fly again. Smooth take off and landing. ", "Plane, seat and entertainment are very good. It was such long flights from Boston to Hong Kong round trip to stuck in there. Western meal option is not really very western. Beds not the most comfortable. When I arrived the airport there is no flight, no people working. ", "The delay with boarding time caused me to almost miss my connecting flight in Taipei, where my checked bag was also delayed and did not check through concurrently with me. I travel a lot. ", "The crew can be nicer, more gracious. So, yes, I found it horrible for the most part. ", "The food was excellent and the crew was super efficient. Seats in economy (according to online comparisons) are some of the best in the industry but I felt extremely cramped and uncomfortable for the entire flight. ", "Can't think of anything. ", "The food was excellent and the stewardesses were extremely attentive and helpful. Left and arrived on time from JFK to Narita", "I'm picky about food and preferred the food to Tokyo on ANA to JAL. ", "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Arriving in Manila, we were in the tarmac for 30-40 minutes The crew has a habit of yelling out to passengers for them to remain seated instead of approaching them to ask them to remain seated AS OTHER AIRLINES DO. ", "The man next to me took up a lot of room with his arms. We had to wait nearly an hour for our baggage to appear on the carousel. ", "It was so hot. Seats were OK, a little short on leg room on the 777, better on the Airbus 350's. Typical great Asian service. ", "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent", "2nd meal, some sort of a rice seafood mixture", "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. This was mainly because the cabin crew kept the temperature of the plane almost like a sauna. When we arrived at Hong Kong, there was no wheelchair on the bridge, and after disembarking and being told to wait, it took 30 minutes for them to bring one. They accepted my luggage and gave me my passes. I should have got a warning from Kayak about this. Dinner options were also disappointing, with so-so pepper beef and chicken that was not much past good. ", "Very nice flight and on-time with good food and adequate entertainment. See you next time. Not too salty like it was before. ", "Dreamliner 787! movie), but that's a trade off I'm guessing, so not a big concern.
I do however find that the DXB-JNB flights seem to take quite long with their meal cleanup the best of times. Seats are fine for a day flight. The staff were excellent considering it was a jam packed flight. A return flight could be found for $1,061. ", "They only had one choice of pork roll , Which was not.
Very off putting and shocking. Easy connections for other countries. From the cleanliness of the plane, to the kind staff and generous in flight services/accommodations, we were very pleased. ", "Very professional and attentive, also thoroughly enjoyed the food provided. ", "DAMAGED MY LUGGAGE EXTENSIVELY, THIS IS THE THIRD TIME BY THE WAY), KEEPS REFERRING ME TO AN INSURANCE CO WITH AN E MAIL ADDRESS THAT DOES NOT RESPOND, NO TELEPHONE NUMBER BY THE WAY IS FURNISHED EVEN THOUGH I HAD ASKED FOR, REPEATEDLY. It's always refreshing to fly an Asian airline for the impeccable customer service. ", "Second trip to/from Europe on Turkish Airlines. ", "The flight was great. A wide variety of overnight snack was provided for passenger's own selection. The flight was so long , there hasn't been much comfort improved for the seats and overall in the past 15 years. I wish the snacks could incorporate some Hong Kong specialities. There is no priority for Premium. That is the worst situation I have ever been on when flying anywhere. ", "The checkin supervisor at Ohare gave me a hard time given that am the only checking in. You could then fly to Koh Samui with an airline and back with another airline. The congee breakfasts have insipid, watery rice and dull flavored savories, and the sausage-and-egg breakfasts aren't much better. One of the ladies in the counter had to be the rudest customer service person I have seen in years. coukdnt reschedules because Im calling outside of business hours! Long haul flights should not have seats this small. ", "Its 14h flight. Ko Samui Airport offers you parking for both short stays and extended stays. If you weren't in middle you were somewhat in a comfort trouble. I observed that they have a habit of calling out in aloud voice to passengers to remain seated bothered us. USUALLY I PREFER TO GO THRU ROME WITH A FEW DAYS LAY OVER SO THAT I CAN HAVE BETTER SERVICE, FOOD AND PAMPERED TREATMENT AS BUSINESS CLASS SERVICE SHOULD BE. Very comfortable seats. She took an additional 10 minutes to bring us some water. ", "The crew and overall experience was great.
I wasn't able to fall fully asleep. Good service. They were very quick to respond to any requests and were very accommodating. Loved that they have USB ports. Best time to beat the crowds with an average, Enter your preferred departure airport and travel dates, Scores according to KAYAK customer reviews, "Business class seats not very long if you are tall. You have a lot of diet types available to choose from but none guarantee no fish. I would like someone to call me back or email me with something that could maybe be done to help us! Crew was giving an awesome service!! Furthermore, it seems there's a lot more turbulence these days and the seat belt sign seems to be used liberally so we got pinned down to out seats with our meal trays for quite sometime. I appreciated the free wine. Great staff. -UNLIKE THY STALE, FROZEN FOOD. But still u guys should have a specific section for people 6ft1 and above xD", "The overall experience was very good and smooth running", "The food selection and presentation was a bit less in quality than flying ANA. Crew was very attentive, responding rapidly to calls and rebooting the entertainment system when needed. The crew must go and talk to them politely. ", "Seats separated from my friend for 14hrs. We also did not have any delays in boarding and the flight itself was nice. I was holding my daughter at that point since they took away my stroller way earlier than the boarding time. ", "Selection of video entertainment could be increased and improved. The food wasn't very good either. ", "I was fortunate to be upgraded as a frequent flyer on this airline", "Poor cabin crew service in this instance. ", "If I needed anything, they were on top of it. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. ", "Crew members on board were very attentive and offered the best service in the most polite manner. I empathize, Im a mother. Because of covid 19, Taiwan recently banned foreigners from entering Taiwan. ", "Flight wasn't booked, so people scrambled to take over middle sections. ", "Smooth flight, staff very attentive, lots of great new movies to watch from", "Staff kept reaching past me to shut my window without asking me first. You usually know what you're going to get. ", "Everything from crew to food was great. Very distracting. Bathrooms were amazingly clean. Then delayed another hour on the runway. The 787 left me with minimal jet lag. The pillows and blanket provided were excellent in Economy. ", "Only one water closet was available and there were no amenities given such as socks or toothbrush as other international flights provide. Food okay - nothing Japanese. Used to consider Emirates the best in hospitality. I was hoping for more courtesy for an upgrade to us both as traveling couple rather than to one only", "The flight was not packed so I got three seats to myself to sleep. ", "I slept well since I updated to business class. No complaints. Lots of announcements- a bit too much. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier.
", "The seats were comfortable but old fashioned. Best airline", "The 11 hours of long flight from Miami to Istanbul seemed shorter because of the great behavior of Turkish Airline! You guys need to drop these people from listing on Kayak, they are completely scammers. ", "They kept the cabin a little warm, and at 6' 4" the seats are a bit small.
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