0000008630 00000 n 0000006250 00000 n Once you complete a transaction, you should see a success status on the BHIM screen and receive an SMS from your bank. We would like to fix the same on priority.

Ik these kind of stuff can happen but it's been almost 3 days and still it's not resolved. We are on a mission to drive 250 Million+ Indian teenagers on a smooth and fun-filled journey from cash to digital.

Yes, several bank accounts can be linked to the same virtual address depending on the functionalities being made available by the respective PSPs.

var email = $( '#form-validation-field-0' ).val(); But the downside is that 80% of the time UPI payments are down, the customer service isnt helpful sometimes and you cant even pay with card because of some bugs. 0000003413 00000 n Go to Home Screen ->Transaction History, to view all your past and pending transactions. The UPI platform retrieves the accounts details linked with your mobile number in a masked manner i.e. For issuing cards, we have partnered with IDFC Bank and VISA. Im super mad with this issue. I don't know what the team is upto. In case of failures money will be refunded back to your account. They get a personalized UPI ID, a numberless prepaid card, and a payment link as well. It's being difficult to use 'cause nothing is working I can't add money or transfer or even pay bills or recharge. QR based integration is features given to merchant where they can use a QR for UPI transaction. Compliance & Risk Assessments: KYC compliance/Due diligence, Nodal account/CASA account type, Risk Assessment, NDA with the Bank, etc. Merchant can integrate UPI through QR, Intent, application based and Collect modes. This removes the need to refer to physical cards for entering card details while transacting online. The cardholders will receive their own unique UPI ID, through which they can transfer money across multiple bank accounts in a real-time basis. 0000002623 00000 n How are you getting all my bank A/C information? Hi there, we're sorry to hear that. )+([a-zA-Z0-9]{2,4})+$/; if( msg.text() !== '' ){ You can also raise your grievance or check status of UPI transaction through the UPI App of the participating banks. Overall, Im extremely satisfied with the FamPay services, especially with its easy going interface that makes life easier for us teenagers and a saviour for all parents. Once entered, you will receive a collect request on your BHIM app. FamPay is Indias first payment app for teenagers and their families. Acquiring bank will provide the UPI infrastructure to merchant. Overall, FamPay is a great app and is a must have app on every teenager's phone who has to make regular payments. <]/Prev 157799/XRefStm 1347>> In case of mobile loss, one needs to simply block his mobile number thus no transaction can be initiated from the same mobile number which is a part of device tracking and at the same time UPI If you do not receive the refund within 1 hour, please contact customer support at In case of change in sim/mobile/application of the PSP, customer would require to re-register themselves for UPI. You wont even be able to do anything. 0000002110 00000 n 0000002408 00000 n The developer provided this information and may update it over time. 203 0 obj <> endobj In case you enter the wrong UPI PIN , the transaction will fail. With FamPay, for the first time in India, teens can now get their own personalized UPI ID, without having a bank account! transactions. I have selected the Bank name to link with UPI but it does not find my bank A/C. varies from bank to bank). return regex.test(email); (function($){ 203 38 We have strong indicators for users and investors and we are building the team, that will have stories to tell all their life. In case if it does not reverse the amount immediately, you can contact Corporate Identity Number (CIN) : U74990MH2008NPL189067, Copyright 2004-2021 NPCI All Rights Reserved. 0000001347 00000 n 0000002675 00000 n Very poor on resolving an issue. Theyve smartphones, theyre using the internet, theyre tech-savvy, but still, they dont have access to it because most of them dont have bank accounts. 240 0 obj <>stream In case of change in UPI App, a person needs to re-register and it needs to create a new VPA with the handle of the PSP. 0000092668 00000 n I have paid for my transaction but not received anything. The different channels for transferring funds using UPI are: UPI provides for real time reversals for declines and amount would be transferred back to the payer account immediately. 0000043992 00000 n What happens if I enter wrong UPI-PIN during a transaction? Well, it changes now! in the BHIM app) Note: Please do not share your UPI-PIN with anyone. Technical Service Provider (TSP) Empanelment, BHIM UPI Brand . Identification Generation: Banks will generate merchant identifier which will be used by bank to identify the merchant like MID/TID, etc. (Please check with Write to us at hello@fampay.in. No, registration of Beneficiary is not required for transferring funds through UPI as the fund would be transferred on the basis of Virtual ID/Account+IFSC/Aadhaar Number. registered for UPI. G&x@o. On our mission to become the most loved Brand among the digital-native and young cohort of India, we cannot afford a product that's not the world's best. In addition, The amount will reach him/her in 48 hours, once the bank is done with its daily $( 'form.widget_wysija' ).submit(function(e){ please contact our customer support at your bank in the event you lose your phone. For more information, see the developers privacy policy. Only if they fix the issue ASAP I will be using the app or else I am not going to. You have to enter this UPI-PIN to authorize all bank 0000002903 00000 n Your interface is now more beautiful and usable because we enhanced the performance of the app for you. If a customer return the goods or rejected the services, how will merchant return the money? To enabling UPI system, merchant need to partner with the acquirer bank. 0 India's first UPI and card payments for teenagers is here! You can set your UPI pin on any PSP app using your debit card details. url: "/wp-admin/admin-ajax.php", Data privacy and security practices may vary based on your use, region, and age. UPI app can't see all the details. 0000092822 00000 n Such a tech-savvy audience was not on UPI. This is a feature of the UPI payment platform (built by NPCI - an RBI regulated entity). What is the timeline to approve a collect request by a payer? function isEmail(email) { Where do I register a complaint with reference to the UPI transaction?

}); Can I put a stop payment request for funds transferred by UPI? 0000003749 00000 n In my case I was about to receive some money for my lunch and it was not credited because it said KYC violated and I was left with 2 options.

FamPay helps teens to make payments, online and offline through the FamCard & UPI ID, exclusively for teenagers. }); Your transaction is successful, but due to some issue at the beneficiary bank end, there is a delay. Web or Mobile based details need to be populated during online LearnMore. Does the beneficiary also have to register for UPI for receiving funds? If you have already set up an UPI-PIN with other UPI Apps you can use the same on BHIM. The app has 1M+ registered users and a lot of users who love FamPay with 4.6+ on PlayStore (50k+ reviews). 0000007757 00000 n Customers can set up their account on FamPay app and order the card after completing the online KYC of both parent and teen. Merchant will receive the money immediately after customer confirms the payment into the merchant Pool bank account/ merchant bank account as per their agreement. It enables them to make resourceful utilization too. (Note: Banks issued MPIN is different from the UPI UPI-PIN, please generate a new UPI-PIN When you shop-online, you can pay through UPI when you see UPI as a payment option. setTimeout(function() { With FamPay, minors can do UPI, peer to peer and card payments without the need to set up a bank account. Were Indias first-ever card and UPI payments app exclusively for teenagers (13-19 year olds) - so if youre looking to make payments as a teen, look no further. Copyright 2022 Apple Inc. All rights reserved. +W b$j

In case someone forgets the UPI pin, he needs to re-generate a new UPI pin using his debit card details (the last six digits of their debit card & expiry date). var regex = /^([a-zA-Z0-9_.+-])+\@(([a-zA-Z0-9-])+\. UPI is built over the IMPS infrastructure 0000044462 00000 n %%EOF //window.location.replace( 'http://your_thank_you_page_url' ); Could you please drop us an email at sonam@fampay.in, we shall do everything in our power to turn this around! 2. 0000043583 00000 n With FamCards sleek, black, and numberless design, not only matches GenZ's aesthetic style and resonates with their vibe but also takes security to a whole new level. Since it is numberless, the card details are stored in the FamPay app. Can I use more than one UPI application on the same mobile if they are linked to different bank accounts? Make digital payments through UPI, Scan and Pay through QR Codes, and make online and offline payments through the FamCard - which functions like a debit card, exclusively for teens.Our aim is to drive the smart generation from cash to digital, all without a bank account, through a family-friendly app. Founded in 2019 by IIT Roorkee alumni and backed by some of the most respected investors around the world - Y-Combinator, Sequoia, Venture Highway, and the likes of Kunal Shah, Amrish Rao as angels. 0000092090 00000 n The timeline to approve a collect request needs to be defined by the requester. Very disappointed with fampay. No, once the payment is initiated, it cannot be stopped. 0000044019 00000 n Retry (Doesnt Work at All!) What details of beneficiary will be required? But recently when I changed my phone and tried to login back in my fampay account, the app always shows invalid OTP. And many of my friends are facing the same problem . 100M+ adults are paying through UPI, but 250M+ teens are not because they dont have a bank account. In such a case, please ensure that the mobile number linked to your bank account is same as the one verified in any UPI App. 3. Will you ever auto-deduct payments from my account? or Refund to Source(Transfers the money back to the source) and starve. We believe that a great product is built by a high-quality team that find purpose and joy in their work and we put heavy emphasis onhaving fun at work. MCC code is provided by the bank while on boarding process. customer scans the QR for payments the customer will get the merchant information on the payment page. This exchange is done over secure banking networks and we don't store or ever use it. your bank for the same. trailer HVj@}qfoQNRIhqJwf&[Y39sgFs&G The following data may be used to track you across apps and websites owned by other companies: The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary based on, for example, the features you use or your age. BHIM does not store or read your UPI-PIN details and your bank's customer support will never ask for it. Please look out for this. Users send money with FamPay just like they send pictures on Instagram. e.preventDefault(); return false; Where does Merchant register a complaint with reference to the UPI transaction?

We'd like to understand the issue and help you with it. It's been more than 5 days and still the problem is persisting of "set-up device lock". Capability to influence stakeholders at all levels, using data and user advocacy as core drivers. No doubt it is a great app for teenagers. 0000003190 00000 n Get in touch with your respective Relationship Manager from NPCI to raise a request to get on boarded on UPI. In case my mobile is used by another person, will there be any security breach? FamPay co-founder Kush Taneja said: FamCard has a special feature of Flash PIN, which is dynamic and is generated for every transaction. The developer, FamPay Inc, indicated that the apps privacy practices may include handling of data as described below. %PDF-1.7 % No problem at all. Bank acquiring merchant have to submit documents as per the NPCI requirement along with the audit requirement for all merchant on boarded to NPCI. How can a bank onboard on UPI as a remitter & beneficiary only? How can a merchant start accepting payments on UPI? Although the OTP was correct everytime still it states that the OTP is incorrect. What is the limit of fund transfer using UPI? This job has been filled or removed by FamPay Inc. You can leave your email address and we will send you an email when there is a new Product Head job post. This app has helped me a lot from being able to pay independently and providing those spinners where I can get 5 rupees and maximum 50 rupees. The users love it, the investors dream about the great returns and the team feels the joy and pride every day. Achieving all this requires product management capabilities of the highest order and if you are an obsessive product guru with success stories to share, we would love to talk to you! What if my account is debited but the transaction does not go through? In addition to the numberless card, FamPay is also providing teenagers with access to the Unified Payments Interface (UPI) network. At present, the upper limit per UPI transaction is Rs.2 Lakhs. In addition to providing an awesome solution to the needs, every interaction should be a delight and preemptive of the need and expectations of the user. Cardholders can also use the FamPay app to pause or block their debit card in case the card gets lost or stolen. As easy as this! UPI is available on Android and iOS platform. 0000002571 00000 n I had no choice rather than to starve because it said I had been downgraded to Minimum KYC and you cant upgrade it and will be notified when Im able to upgrade. (Please check with your PSP and Issuing bank with regard to the services enabled on the App). Its important to learn the importance of saving from a young age as it enables one to make thoughtful choices in future and these savings could come handy at anytime in our lives. Hi Nithin, we're sorry for the unpleasant experience. 0000044392 00000 n

the UPI platform. 0000007018 00000 n hbbf`b``3 ` / transaction. Merchant can raise their grievance or check status of UPI transaction directly with their acquiring banks. Not only does it make payments and transactions easy and seamless for kids, it also encourages them to be responsible with their money. On clicking that, you will need to enter your Payment Address (eg - xyz@upi). We are raising a new, financially aware generation who understands the fundamentals of personal finance and is capable of making decisions in their best long-term interest. In some cases due to operator issues it can take longer time. Are numbers really required on the card when transacting offline? your bank. MCC code (merchant category code) is four digit number listed in the ISO 18245 for retail financial services. All payments are instant and 24/7, regardless of your bank's working hours. PI-PIN (UPI Personal Identification Number) is a 4-6 digit pass code you create/set during first time registration with this App. } 0000001527 00000 n Safety starts with understanding how developers collect and share your data. your PSP and Issuing bank with regard to the services enabled on the App). Can you believe this? FamPay adheres to RBI guidelines, ensuring the highest safety and security for its users.Make independent payments as a teen- Send and receive money from friends and family.- Make instant UPI Payments with your own UPI ID.- Scan QR codes and Pay at your favourite stores.- Pay offline with your numberless FamCard - just like a debit card for teenagers, but better.- Share and react to your friends purchases on our social feed!Revolutionise payments for your child, as a parent- Send money to your child whenever you want, from wherever you are - the benefit of making digital payments.- Set limits and control the expenses of your child by transferring the amount you wish into their FamPay account.- Experience true transparency and manage your childs finances by tracking their expenses.- Help your child become financially independent and attain financial literacy through practical experience.- FamPay focuses on maximum security and follows RBI guidelines, which is why both you and your child must complete KYC verification before you attain complete access to the app.Unmatched security- Our FamCard is issued by IDFC First Bank and operates on the secure RuPay network.- FamPay is RBI and PCI DSS compliant and does not require linking of a bank account.- Weve gathered the best engineers to detect frauds, prevent hacking, and keep your money safe.- Every transaction is protected with a device lock, such as fingerprint, face ID, pattern lock, or PIN.- Block, pause, or change the pin of the card at your fingertips - anytime, anywhere.- Our numberless card ensures that your important card details are stored safely within the FamPay app.- Our help center is available 24x7, so you can chat with us whenever you wish to.This means with FamPay, you can focus more on being a teen, while we take care of your moneys safety.Experiencing FOMO?Dont worry! If it is not the same, your bank accounts will not be fetched by Yes, one can use more than one UPI application on the same mobile and link both same as well as different accounts. It's a very efficient payment method meant solely for the use of teenagers. It provides an all-round overview of where the money is being used and helps the family and the teenagers analyze their spending patterns. Enter your UPI-PIN here and your payment will be complete. Configuration/Interface for UPI: MCC, UPI ID, A/C & IFS, Type need to be defined by Acquiring Switch of the bank. If you change your handset, you will need to: We will not auto deduct payments from your account. }); 0000092849 00000 n Apart from that, the sleek Black Card that you get is something you can flaunt around and getting this for free is an added bonus. Kindly write to us with details of our issue and your registered mobile number at sonam@fampay.in, We will check and get back to you on this. Does a customer need to register before remitting funds using UPI? I contacted the support section twice still there's no progress. How do I set my UPI-PIN with the bank directly? Will I be able to use UPI after I change my sim or mobile? hb```b``c`c`cad@ A(GS@NPYF7HGH> H+2XZAA1!AO20a4eCE z v3 bC=)% var msg = $( '.wysija-msg' ); 0000010480 00000 n Introducing the best prepaid card and UPI app for teenagers (13-19-year-olds). While users get a virtual card instantly on signing up, the physical cards can be ordered through the app. Every once a while, a product comes to life that makes people think, why this was not done earlier? 0000001077 00000 n 6 plus years of overall experience in Product Management with atleast 3 years in B2C tech product company, Ability to understand the user needs and build products that are loved by the consumers, Good understanding of alignment of product and design and ability to use data + analytics to prove product hypothesis, Metrics driven approach to building for user delight, Solid documentation skills, with no compromise on clarity and depth, Brownie points if you have worked in a fintech product.

Why is that? Merchant will ask the bank to refund the charged amount as per the defined process. NPCI MD and CEO Dilip Asbe said: With FamPays numberless card, the young entrepreneurs are thinking beyond traditional ways of banking and bringing true innovation in payments. In case you FamPay aims at making banking smooth and fun for children. startxref jQuery.ajax({ Indias first neobank for teenagers FamPay has launched the first numberless debit card for minors in the country. Acquiring bank should allocate the correct MCC to the merchant depending upon the merchant business category. If I change my UPI app will I be required to register again or I can carry the same virtual address? Is there a problem? Payoneer Global Payments Platform for Businesses. xref If you lose your phone, the UPI-PIN is required to authorize all transactions which will not be known to any third person and hence they will not be able to use the UPI app. The amount has been debited and not credited. MCC is used to classify the business by the type of goods or services it Earlier customer was allowed to link only bank accounts, now customer can link PPI Wallets as well in UPI. 0000001719 00000 n What are available integration modes for merchant? //alert(email); My UPI transaction has failed but my bank account has been debited. One of the highlights of this app is surely the STS (Save the Streak) Challenge that allows its customers to save any amount of their choice for 10 days at a stretch. Guidelines. 0000092331 00000 n Sometimes this takes longer than intended. 0000001676 00000 n 0000043337 00000 n } Wed love to hear from you! Who will provide the documents required for on-boarding a new merchant? I have been using the FamPay app for the past 10 days and it has been a great experience so far. endstream endobj 204 0 obj <>/Metadata 14 0 R/Pages 13 0 R/StructTreeRoot 16 0 R/Type/Catalog/ViewerPreferences 205 0 R>> endobj 205 0 obj <> endobj 206 0 obj <>/MediaBox[0 0 612 792]/Parent 13 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 207 0 obj <> endobj 208 0 obj <> endobj 209 0 obj <> endobj 210 0 obj <> endobj 211 0 obj <> endobj 212 0 obj <> endobj 213 0 obj [278 0 0 0 0 0 0 0 0 0 0 0 0 333 278 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 611 0 0 722 722 722 667 611 0 722 278 0 722 611 833 0 0 667 0 722 667 611 0 0 944 0 667 0 0 0 0 0 0 0 556 611 556 611 556 333 611 611 278 278 556 278 889 611 611 611 611 389 556 333 611 556 778 0 556] endobj 214 0 obj <> endobj 215 0 obj [278 0 355 0 0 0 667 191 333 333 0 584 278 333 278 278 556 556 556 556 556 0 0 556 556 556 278 0 0 0 584 0 1015 667 667 722 722 667 611 0 0 278 500 667 556 833 722 778 667 778 722 667 611 722 667 944 0 667 0 0 0 0 0 0 0 556 556 500 556 556 278 556 556 222 222 500 222 833 556 556 556 556 333 500 278 556 500 722 0 500] endobj 216 0 obj <>stream 0000000016 00000 n Get in touch with your sponsor bank who will help raise a request to get onboarded on UPI. What is MCC code and who provides MCC code? With FamPay, teens can save, earn and pay using UPI, P2P, and card payments without the need to set up a bank account. They say that they have fixed it but I have the same issue. Broadly bank need to follow below process at their end for on-boarding a merchant. So, when the 0000009569 00000 n This app may share these data types with third parties.

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