vivid seats confirmation email

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I had to purchase ADDITIONAL tickets at the gate or I was not going to see the concert.

I contacted the event center who said they tickets are in someone else procession. CCTV footage shows a UPS guy didn't even come to my door all day that day. We value your privacy. Other restrictions and exclusions may apply. As I dont live in the USA this is useless. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Forget trying to get a refund. My mind is racing, from legal counsel to writing as many reviews as possible. Wanting a refund, it was nearly impossible to get ahold of someone and when I did, I was told I would not be receiving a refund but my tickets were good till a rescheduled date or 100% buyers guarantee if event was canceled. I bought tickets to an NBA game February 3, 2020. THAT'S NOT ACCEPTABLE. In the case of fraud, misrepresentation, abuse or violation of these terms and conditions, Vivid Seats reserves the right to take all available legal or administrative action. Angel helped me get Bill Burr Tickets for an ADA accessible seating at the New Moody Center in Austin TX Very helpful and got the tickets that I needed. Ended up getting out tickets so I'll be ready to mosh! We spoke to Meliessa who claims to be a manager at vivid seats, but instead she was rude and condescending saying we chose this option, not her and theres nothing she can do about this. When asked to speak to someone higher than her she said there was no one higher and than her. You lose it all." I get my confirmation email 2 days ago that NBA games are canceled and that they are giving me store credit only. When finally able to talk to a person they said Sorry, I am the manager and I cant do anything to help with your refund. I have not question in my mind Covid-19 will kill this company and a credit isn't worth the paper it's written on. Tried to contact Vivid Seats to receive a refund for a show that was canceled due to Covid 19.

Due to COVID that did not happen. And now it is too late to get a refund! I dont know what recourse is left other than hopefully warn consumers of unethical company. Today when everything is "get it from the website" - where there are no real details, or wander through the maze of automated phone menus, talking with Vanessa was really a pleasure! Big oversight on Vivid. The store credit was supposed to last until September. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. A good 4-months and The Rolling Stones have still not Rescheduled. VIVID SEATS! Tip for consumers:You'll find very helpful & patient receptionist I told her I wanted a refund not a coupon. I spoke with a very nice lady named Meghan and I loved the experience. When I called, after so many tries, they said sales are finals and I can sell tickets on google, what a thieves, I called my bank with all screenshots I have and they will take it from there, I'm sure I'll get my money back but wanted to give you all heads up as I think some won't be able to get their money back. Order #**. He is very professional and friendly and this company VividSeats needs to give him a raise! If anybody is doing a class action lawsuit count me in. If you choose not to honor my refund I will go out of my way to inform people of how this was handled. Clearly a company only in it for the fees and not their customer's satisfaction. I even purchased the insurance which isnt covering the ticket prices either! Your store credit will appear in your account within one week, except in instances where tickets need to be returned - in which case, your credit will appear within one week after tickets are returned. Monique was super helpful, pleasant and efficient. For more information about reviews on ConsumerAffairs.com please visit our The Rolling Stones Postponed because of COVID-19. I purchased 5 tickets to a Kenney Chesney concert In Lake Tahoe which was rescheduled To a date that 3 of us cannot attend. Would I recommend Vivid Seats - HELL NO. A few weeks after my purchase, all games were postponed. Meghan P. Provided the reassure service I needed. I purchased Cardinal baseball tickets. Help us improve this article with your feedback. Now customer service is going back on their word and trying to blame me, the consumer, for not following up with them when they explicitly told me they would handle on their end. Bought tickets for Marlins baseball game. Never again will I use these crooks and will tell everyone not to use them. No accountability from Vivid and generally unhelpful and rude customer service. They told me I would received a call when they are ready to refund my money. Find out they sent an email who looks like the 100 of emails they send you as advertisement saying that if you do not respond to that email withing the next 7 days you will not get your money back! Will use again. She went out of her way to get a They stole my money!!! Purchased 2 tickets to Andre Ruii concert-cancelled due to coronavirus but Vivid Seats refuse to refund ticket price. Get it together Vivid! He suggested I monitored my email for further updates. So they are saying, "Tough luck. It allows the sale and purchase of tickets for sporting events, concerts, theater, and other live events through its portal. Stick with Ticketmaster. I responded right away on June 1st. I have several text and email trees to automatically forward information so I can share the emails and warn people. You will have to use the credit. People are making exceptions left and right to their contracts. Thank you again for making my experience a pleasant one. She took my information which included a change of address and handled everything smoothly. Easy to deal with. They took my money in 10 seconds. Ronnie made my experience very easy and was not pushy. Complete bologna! rose. Trying to buy tickets to a concert. I purchased tickets 9 months prior to my event. They sent a 2nd email trying to talk me into taking the customer credit, I still responded that I wanted a refund and they denied me the refund because "I needed to keep responding to additional emails" even though I already told them what I wanted and they have a "100% refund policy- guarantee"Save yourself the trouble and go through another vendor! Answered every one of my questions and gave me the reassurance I needed to treat myself! After my event was cancelled due to Corona Virus, I spent the last 3 months calling about my refund. Ex) I paid 119 each for seats in the lower section 115 while the seats around me were going for way more. I will also tell anyone who has a relationship to me not to purchase from vivid seats. ?I wish I had taken the extra few minutes to read reviews on this ticket broker! Well, I finally got ahold of someone with the Chat Now option. I purchased tickets to an event that was cancelled due to COVID. I did the run around with Customer Service only to find they sent me an email stating my 7 day grace period to collect my cash refund had expired and I'm subject to Cash Reward Credit. Thank you! Do not use them. It offers a 100% Buyer Guarantee and serves as the middleman between customers looking for tickets and sellers. Thank you, Vanessa! They say all sales are final even though they don't provide the tickets they say it's up to the seller to send or transfer the tickets to you and if they don't they say they'll try to help you get your tickets but they don't guarantee it Horrible service. Thank you! This is the worse company. They were not helpful at all and it resulted in much frustration and additional money to purchase my tickets. This is the confirmation of this from the email confirming this. Game cancelled due to COVID-19. His knowledge and understanding of my needs made my experience super easy and definitely a future customer of his and or Vivid Seats. Do not buy any tickets via Vivid Seats! When I asked to speak to a manager I was told that the person I was speaking with was part of the escalation team (if that's the case, the escalation team really needs to be retrained). Rest assure you are guaranteed your ticket. I never received the rewards either. Well I waited and waited and monitored my credit card and never saw the refund. Meghan continued to be cheerful, friendly, and guided me through the I was only asking for a refund for 3 of the 5 tickets to be refunded. Dont trust or buy Vivid. Shame on them! The VividSeats website clearly states (I have the screenshots) the only time you can get a refund for your tickets is when the concert has been cancelled. Be sure to check that your email on file is accurate! I was going to be there that weekend. Got error after error message. I called to get a refund because I can't drive 8 hours to Tampa for a concert. VIVID would not / did not refund or credit my credit card $400. They are Thieves and need to be reported to the Attorney Generals office which I am trying to do. 1 hour later they send an email that they can't send it and I will not get tickets or refund. They take your money and won't stand behind their "guarantee". Ronnie was polite, informative, and professional.

This is unacceptable and I want the refund I was promised. On 3/21/2020, I received an email stating that the event was canceled. It came down to me disputing the charge with my bank. In 2020 I purchased Chris Stapleton tickets. She said because I disputed it with the bank already they would only give a coupon and not the money back. As I await my refund I received another email on April 21st indicating refund ticket information. The company sent out an email stating the consumer didnt have to take any action on getting a refund due to Covid.

It is an easy solution to honor what I was promised. Vivid Seats refuses to refund any of the money for the tickets for a cancelled event. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and phone call.VividSeats ranks 5th among Tickets sites. I purchased 2 (expensive) tickets to a show and the link they sent multiple times didn't work. I prefer not to do this, but I am obligated to do so if you renege on your refund. Once COVID 19 came on I was told the game was being delayed and to wait it out. They wont help you find the tickets until its too late. I re-opened my dispute. Shame on them!! I purchased tickets to the Kenny Chesney concert on May 7th. The vivid seating chart did not give me Vivid told us that they could not give us our money back, but instead extend the date to March 2022 for us to sit in close proximity in a crowded theater. It counts ESPN and The Rolling Stones among its partners. I look at their policy online and it said you can get a full 100% refund if you email or call customer service and request it in lieu of store credit which I did. WELL, Kenny Chesney came out with new concert dates and unfortunately my venue didn't make the cut. Thank you! Getting a refund for a cancelled game seems impossible! This week I received correspondence that I will not receive a refund and I have 6 months from May 2020 to spend the money. Just buy from Ticketmaster and save yourself the headaches. The chat feature is basically a robot. Rhea made my experience getting an extra ticket for my sister near my other two tickets very easy and quick! We are in the middle of a worldwide Pandemic. Vivid Seats refused to refund our money and referenced an email that we did not receive so we couldnt respond. Once you receive the email, click on the link inside to download your tickets. Vivid wont give me my money back. They won't be in business long with how they treat people. They finally emailed me May 30th giving me 7 days to respond to the refund policy. Which means NO REFUND. A customer service agent also told me they would handle refunds once games were 100% cancelled.

Guess I can be happy it only cost me $112 to learn to never deal with an independent resale marketplace again. Never bought a ticket from you guys, what is the refund policy? We are now almost through the month of June and I have spent the better part of the last two weeks getting the run around from 12 different, that's right 12, customer services reps basically gaslighting me into thinking I've done something wrong. Jose U. Very nice, very helpful. They don't seem to understand I don't want credit, I want a refund. I have the email on March 16th and then yours on April 21st to share if necessary. After 5 days of no success I contacted ticket master who said someone else accepted my tickets. I recommend everyone use this site. Unsubscribe easily. Loss. 4. I informed them that I never received an email and asked them if they could prove to me that they sent out an email. No way to contact a seller? The company will not give me a refund, only store credit which expires and is useless since big events cannot occur due to COVID.

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